Long sleeve Shirt

red

Please read before placing your order
By placing an order with ORA indie, you confirm that you have read and accepted our Shipping & Delivery Policy. Please double-check your delivery address, pin code and contact details before completing your purchase.

All ORA indie orders are prepaid. Cash on Delivery (COD) is not available.
Standard Shipping — ₹99 (Pan India)

• A flat ₹99 Standard Shipping charge applies to orders below ₹2,599.
• Enjoy FREE Standard Shipping on orders of ₹2,599 and above.
• Orders are generally processed and dispatched within 3–7 working days.

A reliable and economical option for regular deliveries.
Order Processing

• Orders are generally processed within 1–2 working days after successful payment.
• Orders placed on weekends or public holidays will be processed on the next working day.
• Processing may take slightly longer during new launches, sales, festive periods or high order volumes.
• Tracking details will be shared once your order has been dispatched.

Order Tracking
Once your order is shipped, tracking details will be sent to your registered email address and/or mobile number/WhatsApp.

• Please allow some time for tracking information to update after dispatch.
• Delivery Address- Please ensure your name, mobile number, complete delivery address and pin code are correct before placing your order.
• If you notice an error, contact us before your order is dispatched.
• Once an order has been dispatched, we may not be able to change or redirect the delivery address.

Failed Delivery & Return to Origin (RTO)
If an order is returned to ORA indie because of:

• Incorrect or incomplete address
• Incorrect contact details
• Customer being unavailable after delivery attempts
• Failure to respond to the courier partner
• Refusal to accept the parcel

The shipment will be considered Return to Origin (RTO).

• If you would like the order to be shipped again, applicable shipping charges must be paid again before redispatch.
• If delivery fails due to an error from ORA indie or our courier partner, you will not be charged for redispatch.

Shipping Delays
Delivery timelines are estimates and may occasionally be affected by circumstances outside our reasonable control,

• Including severe weather
• Public holidays
• Festivals
• Transportation disruptions,
• Government restrictions
• Courier delays
• Remote-location serviceability.

ORA indie will assist you in coordinating with the courier partner if your shipment is unusually delayed.
Lost or Undelivered Orders

• If your tracking has not updated for an unusually long period or your order has not arrived within the expected timeframe, please contact ORA indie Customer Support with your Order ID.
• We will investigate the shipment with our courier partner.
• If the parcel is officially confirmed as lost, ORA indie will arrange an appropriate replacement or refund after verification.
• Remote-location serviceability.

Lost or Undelivered Orders

• If your tracking has not updated for an unusually long period or your order has not arrived within the expected timeframe, please contact ORA indie Customer Support with your Order ID.
• We will investigate the shipment with our courier partner.
• If the parcel is officially confirmed as lost, ORA indie will arrange an appropriate replacement or refund after verification.
• Remote-location serviceability.

Damaged or Tampered Packages

• If your parcel appears opened, torn, damaged or tampered with, please take clear photographs and record an unboxing video.
• Photos and/or video evidence may be required for claims involving damaged, missing or incorrect products.

Shipping Charges & Returns

• Orders below ₹2,599: ₹99 Standard Shipping
• Orders ₹2,599 & above: FREE Standard Shipping
• Shipping charges are non-refundable once the order has been dispatched.
• For an eligible customer-initiated return, a ₹150 reverse shipping and handling fee will be deducted from the return value.
• The ₹150 fee will not apply to verified manufacturing defects or incorrect products sent by ORA indie.

Pin Code Serviceability

• ORA indie ships across India to locations serviceable by our courier partners.
• Shipping availability may vary depending on your pin code.
• If we are unable to deliver to your location after your order has been placed, our team will contact you to arrange an alternative solution or an applicable refund.

**Important**

• ₹99 Standard Shipping | FREE Standard Shipping above ₹2,599
• Delivery timelines are estimates and may vary depending on your location and courier operations.