Exchange Policy

ALL ORA INDIE ORDERS ARE PREPAID. CASH ON DELIVERY (COD) IS NOT AVAILABLE.

EXCHANGES ARE AVAILABLE ONLY FOR:

· Wrong size ordered
· Wrong item received
· Manufacturing defect

EXCHANGE WINDOW

· Exchange requests must be raised within 3 days of delivery.
· Requests raised after 3 days will not be accepted.

PRODUCT CONDITION

To be eligible for exchange, the product must be:

· Unworn, unwashed and unused
· In its original condition and packaging
· Returned with all original tags and labels attached
· Free from stains, makeup, perfume/body odour, alterations or signs of wear

NO TAGS = NO EXCHANGE.

ALL EXCHANGED PRODUCTS ARE SUBJECT TO A QUALITY INSPECTION BEFORE APPROVAL.

WRONG SIZE

· Size exchanges are subject to stock availability.
· A ₹150 exchange shipping & handling fee will apply for size exchanges.
· Exchange can only be made for another available size of the same product.
· A product cannot be directly exchanged for a different style or product.

WRONG ITEM RECEIVED

If ORA indie sends you a product different from what you ordered:

· Raise the request within 3 days of delivery.
· Share clear photos/video of the product received.
· Once verified, we will arrange the exchange at no additional shipping cost to you.

MANUFACTURING DEFECT

If you receive a product with a manufacturing defect:

· Raise the request within 3 days of delivery.
· Clear photos/videos showing the defect must be provided with your request.
· Once verified and approved by our team, the product will be exchanged at no additional shipping cost.

Normal variations in colour due to screen settings, fit preferences or damage caused after wearing will not be considered manufacturing defects.

SALE ITEMS

· Sale/discounted items are eligible for size exchange only, subject to stock availability. They are not eligible for return.