Frequently Asked Questions

Standard shipping is ₹99. Orders above ₹2,599 qualify for free standard shipping.

Your estimated delivery timeline will be shown at checkout and may vary depending on your location. Once your order is shipped, you'll receive tracking details so you can follow your order.

Once your order is dispatched, we'll share your tracking details with you.

No we don't, we only offer prepaid orders.

Yes. You can raise a return request within 3 days of delivery.
The item must be unused, unworn and unwashed, with all original tags, labels and packaging intact.

For regular returns, we do not provide a cash/bank refund.
Once your return passes our quality check, the eligible amount will be added to your ORA INDIE Store Credit.

Yes. A ₹99 reverse shipping & handling fee will be deducted from your return value.

No. Items without their original tags and labels attached are not eligible for return or exchange.

Items purchased during a sale, clearance or selected promotional offer are generally not returnable or exchangeable, unless the item received is damaged, defective or incorrect.

Yes. Exchange requests can be raised within 7 days of delivery, subject to product and size availability.
The item must be unused, unwashed and returned with all original tags and packaging.

If your preferred size/product is unavailable, our team will let you know the available options.

Yes. All returned items go through a quality check. Items that appear worn, washed, altered, damaged or without original tags/packaging may not be accepted.

Store Credit is the amount you receive for an approved regular return.
Instead of receiving a gift card or coupon code, the amount will be added directly to your ORA INDIE account/profile.

When you shop again, your available Store Credit will appear as a payment option during checkout.
Simply choose to use it toward your next purchase.

Your Store Credit is valid for 6 months from the date it is issued.

No. Store Credit cannot be withdrawn, transferred or converted into cash.
It can only be used toward purchases on ORA INDIE.

Please check the Size Guide available on the product page before ordering.
Because fits can vary between styles, we recommend checking the measurements for the specific product instead of relying only on your usual size.

We try to represent every product as accurately as possible. However, slight colour differences may occur due to lighting, photography and individual screen settings.

Minor variations may occur because garments are produced and finished individually. Please refer to the measurements mentioned on the product page for the best fit guidance.

You can pay using the payment options available at checkout, including supported UPI, cards, net banking and other online payment methods.

Yes. Payments are processed through secure third-party payment gateways. ORA INDIE does not directly store your complete card or banking details.

Contact us as soon as possible.
If the order has not yet been processed or dispatched, we'll try our best to help. Once it has entered fulfilment or been shipped, changes may not be possible.

Please contact us as soon as possible after placing your order. Cancellation is only possible before the order enters processing or dispatch.