Terms of service

Please read before placing your order
Last Updated: October 2026
This website is operated by ORA Indie Private Limited. By using our website or placing an order with ORA INDIE, you agree to these Terms of Service along with our Privacy Policy, Shipping Policy and Return & Exchange Policy.
Use of Website
You may use this website only for lawful purposes. You must not misuse the website, attempt unauthorized access, upload harmful code, commit fraud or infringe the rights of ORA INDIE or any third party.


Product Information

  • We make reasonable efforts to display product descriptions, colours, measurements, fabrics and images accurately.
  • However, slight variations may occur due to screen settings, photography, fabric texture, dye lots or production methods. Minor variations that do not materially affect the product will not normally be treated as defects.
  • Please review the product details and size guide before ordering.


Pricing & Payments

  • All prices are displayed in Indian Rupees (₹) unless stated otherwise.
  • ORA INDIE may change prices, promotions or discounts at any time before an order is placed.
  • Payments may be processed through third-party payment gateways. Available payment options may include UPI, cards, net banking, wallets and Cash on Delivery, depending on availability.


Orders
An order is confirmed once checkout is successfully completed and ORA INDIE accepts the order.
We may cancel an order in cases such as:

  • Product unavailability;
  • Incorrect pricing;
  • Failed payment;
  • Fraud or suspicious activity;
  • Incorrect customer information; or
  • Technical errors.

If we cancel a prepaid order, the applicable amount will be refunded.
Shipping & Delivery

  • Shipping charges, delivery timelines, free-shipping eligibility and express-shipping options are governed by our Shipping Policy.
  • Delivery timelines are estimates and may occasionally be affected by courier delays, weather, holidays or circumstances outside our control.
  • Customers are responsible for providing accurate delivery details.


Returns, Exchanges & Store Credit
Returns and exchanges are governed by the ORA INDIE Return & Exchange Policy.
Approved returns may be issued as ORA INDIE Store Credit after the returned product passes our quality inspection.
Store Credit:

  • Is linked to your ORA INDIE account;
  • Can be used for future purchases;
  • Cannot be redeemed for cash;
  • Cannot normally be transferred; and
  • Is subject to the validity period stated in our Return Policy.

Your existing policy already establishes quality inspection and store-credit-based returns.
Damaged, Defective or Incorrect Products

  • If your tracking has not updated for an unusually long period or your order has not arrived within the expected timeframe, please contact ORA indie Customer Support with your Order ID.
  • We will investigate the shipment with our courier partner.
  • If the parcel is officially confirmed as lost, ORA indie will arrange an appropriate replacement or refund after verification.
  • Remote-location serviceability.


Damaged or Tampered Packages
Any damaged, defective or incorrect product must be reported within the timeframe mentioned in our Return Policy.
We may request:

  • Photos;
  • Videos or an unboxing video;
  • Product packaging;
  • Tags; and
  • Order information.

Claims will be reviewed before a refund, replacement or other resolution is approved.
Promotions & Discounts
Promotional codes, sale prices and special offers may have separate terms and validity periods.
Unless otherwise stated:
Only one discount may be used per order;
Discounts cannot be applied after an order is placed;
Offers cannot be exchanged for cash; and
Sale products may have different return eligibility.
Intellectual Property

  • All ORA INDIE branding, logos, product designs, photographs, videos, graphics, website content, packaging and creative material belong to ORA INDIE or are used with permission.
  • They may not be copied, reproduced or commercially used without written permission.
  • ORA Indie Private Limited is the company name used across your existing branding materials.


Customer Content

  • If you voluntarily tag ORA INDIE publicly on social media, submit a review or share content with us, you confirm that you have the right to share that content.
  • Publicly posted content tagging ORA INDIE may be reshared by us where permitted.


Third-Party Services

  • Our website may use third-party services such as Shopify, payment gateways, courier partners and analytics providers.


Website Accuracy & Availability

  • We may correct errors relating to product information, pricing, availability or promotions.
  • The website may occasionally be unavailable due to maintenance, technical issues or circumstances outside our control.


Fraud & Misuse

  • ORA INDIE may restrict or cancel orders where there is reasonable evidence of fraud, misuse of returns, promotional codes, store credit, COD or multiple customer accounts.
  • This does not affect genuine consumer rights.


Limitation of Liability

  • To the extent permitted by law, ORA INDIE will not be liable for indirect losses resulting from use of the website or circumstances reasonably outside our control.
  • Nothing in these Terms limits any rights available to customers under applicable Indian consumer law.


Privacy

  • Customer information will be handled according to the ORA INDIE Privacy Policy and applicable data-protection requirements.


Changes to These Terms

  • We may update these Terms when our services, policies or legal requirements change.
  • The latest version will always be available on our website.


Governing Law

  • These Terms are governed by the laws of India.
  • Nothing in these Terms restricts a customer's statutory rights under applicable consumer-protection laws.


Contact Us

  • For questions, complaints or concerns relating to an order or these Terms, please contact:
  • ORA Indie Private Limited