Privacy policy
Please read before placing your order
Last Updated: October 2026
At ORA Indie, we respect your privacy and are committed to protecting the personal information you share with us.
Last Updated: October 2026
At ORA Indie, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains how ORA Indie (“ORA Indie”, “we”, “us” or “our”) collects, uses, stores and shares your information when you visit our website, create an account, place an order, contact us or interact with our services.
By using our website or providing your information to us, you acknowledge the practices described in this Privacy Policy.
nformation We Collect
When you use the ORA Indie website, we may collect information such as:
- Your name
- Mobile number
- Email address
- Billing and shipping address
- Order and purchase details
- Size or product preferences
- Account information
- Communications with our customer support team
- Return, exchange and store-credit information
- IP address
- Browser and device information
- Website usage and interaction data
- Cookies and similar technologies
Payment Information
- Payments on ORA Indie may be processed through Razorpay and/or other authorised payment service providers.
- Depending upon the payment method selected, the payment provider may process information such as:
- Card details
- UPI information
- Bank information
- Wallet information
- Transaction details
- Payment authentication information
- ORA Indie does not directly store your complete card number, CVV, UPI PIN, internet-banking password or similar confidential payment credentials.
- Payment information processed by Razorpay or another payment provider is also subject to that provider's own privacy policy and security practices.
How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Arrange shipping and delivery
- Process returns and exchanges
- Issue and maintain store credit
- Manage your ORA Indie account
- Provide customer support
- Send order, payment, shipping and delivery updates
- Contact you regarding an order or service request
- Prevent fraudulent or unauthorised transactions
- Improve our website, products and customer experience
- Maintain internal business and transaction records
- Comply with legal, taxation and regulatory requirements
- Send promotional communication where you have consented or where permitted under applicable law
Shipping & Logistics Partners
To deliver your order, we may share necessary information with logistics and courier partners.
ORA Indie may use iThink Logistics and courier companies available through its logistics network, or other logistics partners appointed by ORA Indie from time to time.
Information shared for delivery may include:
- Customer name
- Mobile number
- Shipping address
- Order details
- Order value
- COD amount, where applicable
- Shipment and tracking information
Third-party logistics providers may process this information according to their own privacy and data-protection practices.
WhatsApp, SMS & Communication
ORA Indie may use WhatsApp, SMS, email or similar communication platforms to communicate with you.
These communications may include:
- Order confirmations
- Shipping updates
- Delivery notifications
- Return or exchange updates
- Store-credit information
- Customer-support conversations
- Abandoned-cart reminders
- Back-in-stock alerts
- Offers and promotional messages, where permitted
provider according to their applicable terms and privacy policies.
Marketing Messages
Where required, we will send marketing or promotional communications based on your consent or preferences.
You may stop promotional communications by:
- Using the unsubscribe option provided in the communication;
- Replying STOP where that functionality is available; or
- Contacting ORA Indie customer support.
- Opting out of promotional messages will not prevent us from sending essential transactional communications relating to your orders, payments, delivery, returns or account.
Shopify
Our online store may be hosted and operated using Shopify.
Shopify may process certain information necessary to provide ecommerce functionality, including information relating to:
- Your device and browser
- Your activity on the website
- Your account
- Your checkout
- Your orders
- Website performance and security
Cookies & Website Technologies
ORA Indie and our technology partners may use cookies, pixels and similar technologies.
These technologies may help us:
- Keep the website functioning correctly
- Remember your preferences
- Maintain your shopping cart
- Understand how customers use our website
- Analyse website traffic and performance
- Prevent fraud and security threats
- Improve website experience
- Measure advertising effectiveness
- Show relevant advertisements where permitted
Analytics & Advertising
We may use analytics and advertising tools such as those provided by:
- Meta / Instagram / Facebook
- Shopify
- Other advertising, analytics or marketing platforms
Where required under applicable law, such technologies will be used based on appropriate consent or available privacy controls.
When We Share Your Information
ORA Indie does not sell your personal information as a business model.
However, we may share relevant information with trusted service providers where necessary to operate our business, including:
- Shopify
- Razorpay and payment providers
- iThink Logistics
- Courier and delivery partners
- WhatsApp / Meta and communication providers
- Email and SMS service providers
- Website hosting and technology providers
- Analytics providers
- Advertising and marketing platforms
- Accountants, auditors or professional advisers
- Fraud-prevention and security providers
Legal Requirements
We may disclose personal information if reasonably required:
- To comply with applicable law;
- To respond to lawful requests from courts, regulators or government authorities;
- To investigate suspected fraud or illegal activity;
- To enforce our Terms of Service;
- To protect the rights, property or security of ORA Indie, our customers or others; or
- In connection with a merger, acquisition, restructuring or transfer of the business.
Data Security
We take reasonable administrative, organisational and technical measures to protect personal information against:
- Unauthorised access
- Misuse
- Loss
- Alteration
- Disclosure
- Destruction
operations.
However, no online platform, database or electronic transmission system can guarantee absolute security.
Customers should never share passwords, OTPs, UPI PINs, CVVs or banking passwords with anyone claiming to represent ORA Indie.
ORA Indie will never ask you for your UPI PIN, card PIN, CVV or internet-banking password.
Data Retention
We retain personal information only for as long as reasonably necessary for:
- Completing transactions
- Managing your customer account
- Processing returns or exchanges
- Maintaining store-credit records
- Providing customer support
- Preventing fraud
- Maintaining accounting and taxation records
- Meeting legal or regulatory requirements
- Resolving disputes
Your Privacy Choices & Rights
Subject to applicable law, you may contact us to request:
- Information about the personal data we hold about you
- Correction of inaccurate or incomplete information
- Updating of your personal information
- Deletion of eligible personal information
- Withdrawal of consent where processing is based on consent
- Opt-out from promotional communication
- Assistance regarding a privacy concern or grievance
Withdrawal of consent will not affect processing already lawfully carried out before withdrawal.
Account Information
- If ORA Indie provides customer accounts, you are responsible for keeping your account credentials confidential.
- You should notify us if you believe that your account has been accessed without permission.
- Where account deletion functionality is available, you may request deletion through your account or by contacting us.
- Certain transaction information may continue to be retained where required by law or legitimate business requirements.
Store Credit
- Where ORA Indie provides store credit following an eligible return, information associated with that store credit may be linked to your:
- Customer account
- Email address
- Mobile number
- Previous orders
- This information is used to maintain your store-credit balance and make the credit available to you during future eligible purchases.
- Store-credit records may be retained for the duration of the credit and for a reasonable period thereafter for accounting, fraud-prevention and dispute-resolution purposes.
Third-Party Websites & Services
- Our website may contain links to third-party websites, applications or services.
- Once you leave the ORA Indie website or interact directly with a third-party service, their privacy practices may apply.
- ORA Indie does not control independent third-party websites and recommends reviewing their respective privacy policies where relevant.
Children's Privacy
- ORA Indie is not intended to knowingly collect personal information from children in violation of applicable law.
- If you believe that a child has provided personal information to us without the appropriate authorisation required by law, please contact us so that we can review and take appropriate action.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in our business;
- Changes to our technology or service providers;
- New website features;
- Changes in applicable laws or regulations; or
- Changes to the way we process personal information.
Where legally required, we may provide additional notice regarding material changes.
Applicable Law
- This Privacy Policy shall be governed by applicable laws of India, including applicable data-protection, information-technology and consumer-protection laws and regulations, as amended from time to time.
- Where applicable to ORA Indie's processing activities, we will process personal data in accordance with requirements under India's Digital Personal Data Protection Act, 2023 and rules made thereunder.
- By accessing or using the ORA Indie website, creating an account, placing an order or voluntarily providing your information, you acknowledge that you have read this Privacy Policy and understand how your information may be processed as described above.